Return/Refund/Cancellation Policy

Return/Refund/Cancellation Policy

Last updated: November 8, 2025

1. Service Cancellation

Clients may cancel services at any time by providing written notice to CodeBitel®. Cancellation requests must be submitted via email to [email protected].

2. Cancellation Timeline

Cancellation timelines vary by service type:

  • Web Development Projects: 48-hour notice required before project milestones
  • Ongoing Services: 30-day notice required for monthly services
  • Emergency Cancellations: Immediate cancellation available for urgent situations

3. Refund Eligibility

Refunds are available under the following circumstances:

  • Project cancellation within 48 hours of project initiation (100% refund)
  • Service failure due to technical issues on our end (100% refund)
  • Project cancellation after 48 hours but before 25% completion (75% refund)
  • Project cancellation between 25-50% completion (50% refund)
  • Project cancellation after 50% completion (No refund, but final deliverables provided)

4. Non-Refundable Items

The following items are non-refundable:

  • Completed deliverables and work products
  • Third-party software licenses and subscriptions
  • Domain registrations and hosting fees
  • Custom graphics and design work already delivered
  • Consultation fees for completed sessions

5. Refund Process

To request a refund:

  1. Submit a written refund request to [email protected]
  2. Include project details and reason for refund
  3. Allow 5-7 business days for review
  4. Refunds will be processed within 10-15 business days after approval

6. Payment Method Refunds

Refunds will be issued using the original payment method:

  • Bank transfers: 10-15 business days
  • Credit card payments: 5-10 business days
  • Digital payments: 3-7 business days

7. Dispute Resolution

If you disagree with our refund decision:

  • Submit a detailed explanation of your concerns
  • Provide supporting documentation
  • We will review and respond within 5 business days
  • Final decisions are made by CodeBitel® management

8. Force Majeure

CodeBitel® is not liable for delays or cancellations due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Government regulations
  • Internet outages
  • Third-party service failures

9. Client Responsibilities

Clients are responsible for:

  • Providing accurate project requirements
  • Timely feedback and approvals
  • Payment according to agreed terms
  • Compliance with project timelines

10. Policy Changes

We reserve the right to modify this policy at any time. Changes will be posted on our website and will apply to new projects and services.

11. Contact Information

For questions about this policy or to request a refund, please contact us:

  • Email: [email protected]
  • Phone: +91- 94563 15289
  • Address: 6, Vivek Vihar, 2nd Floor (Above Nainital Bank), Near Maharastra Bank, Haridwar, U.K. 249407